We have a built strong reputation for our professional approach to our panel members and business partners. We believe quality is reinforced with a centralised call centre ensuring consistency of approach and standard processes and systems.
2 ISO Industry Certifications
Stable Research has always been a certified business. As the industry certifications have evolved and changed, so have our own processes and systems. Every step in our business has guidelines, checklists and performance measures. We are currently certified with AS: ISO 20252 for Market and Social Research.
And as at April 17, we are also certified for ISO for Access Panel. ISO26362 is the new international standard for access panels both online and offline. It addresses a wide range of matters such as organisational responsibilities for quality management, confidentiality and transparency, methods and sources of recruitment, confirmation of identity, panel structure/size, and profile data of panels. It also covers aspects of panel management including use of incentives, sampling, and frequency of participation, screening and validation of data.
Every part of our business is underpinned by a Manual on Best Practice and a Tool that has been developed from our years of experience. We have ( and USE every day…)
- Brief Checklists – Gap analysis
- Community and Survey checklists
- List Checklists – ensuring we cover Privacy
- Change Forms (yes, change happens!)
- Screener Guidelines
- Confirmation templates
And many more tools we use every day to ensure we can deliver what clients need and want.
We meet monthly as a team to discuss Continuous Improvement and evolve our Best Practice’s. We know that our industry is continually evolving and that we need to be Agile, Fast and Flexible with our solutions.